Cancellations

Orders can be canceled within 48–72 hours of placement for a full refund.
Because Just For U Gift Baskets operates as a concierge gifting service, sourcing and curation typically begins after this window. Cancellations requested after item sourcing has begun may not be eligible for a full refund; we will do our best to accommodate reasonable requests on a case-by-case basis.
There are no refunds once the personalization process has begun.
Refunds are available for defective or damaged products reported within 3 business days of delivery.
Personalized and custom-branded items are non-refundable unless there is a manufacturing defect or shipping damage.

1. Refund Process

Step 1: Contact us by emailing daphne@justforu-gifts.com within 3 business days of receiving your order. Provide your order details, a description of the issue, and photos of the defective or damaged items.
Step 2: If the issue is approved for a return, you will receive a return authorization and instructions for shipping the items back to us.
Step 3: Approved refunds will be processed within 3 business days of receiving and inspecting the returned items. Refunds are issued to the original payment method and may take an additional 5–10 business days to appear, depending on your bank or payment provider.

Just For U Gift Baskets reserves the right to refuse a refund if the returned items are not in their original condition and packaging.

2. Order Processing & Sourcing Timeline

As a concierge gifting service, we personally source, curate, and prepare each gift to your specifications. Please allow 7–10 business days for payment processing, item sourcing, and curation prior to shipment. Orders involving specialty, branded, or hard-to-source items may require additional lead time; we will notify you if this affects your order.

3. Refund Process for Third-Party Products

Products fulfilled by third-party companies (e.g., branded gourmet items or specialty gifts) are subject to the specific refund policies of those companies.
Process:
- Contact us to initiate the return process. We will coordinate with the third-party provider to assess your claim.
- Refunds or replacements for third-party products are only issued after the third-party provider confirms eligibility.
- Processing times for third-party refunds may vary based on the provider's policies and return procedures.

4. Non-Refundable Items

Perishable goods and food items cannot be returned due to health and safety regulations.
Sale or clearance items are final sale and not eligible for refunds.
Products damaged due to improper handling or misuse by the customer are not eligible for refunds or replacements.

5. Shipping

Shipping costs for returned items are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective items).
Shipping Delays: Refunds are not provided for shipping delays caused by third-party carriers or circumstances beyond our control.

6. Updates to This Policy

We may update this Refund Policy at any time. Updates will be posted on this page with a revised effective date.

7. Governing Law

This policy is governed by the laws of the State of California. Any disputes arising from a refund or order shall be resolved in accordance with the dispute resolution terms outlined in our Terms of Service, including binding arbitration in San Bernardino County, California.

Questions?

Just For U Gift Baskets

Email: daphne@justforu-gifts.com

Website: justforu-gifts.com